Shipping policy

Shipping Policy

Last Updated: May 2026
Effective Date: June 2026

1. Free Shipping Worldwide

NeroAero offers free standard shipping on all orders worldwide. No minimum purchase required. Shipping costs are included in our product pricing.

We ship to:

  • 🇬🇧 United Kingdom
  • 🇺🇸 United States
  • 🇪🇺 European Union
  • 🇦🇺 Australia

2. Order Processing & Dispatch

Dispatch Timeline: Orders ship within 1-2 business days of confirmation

After you place an order:

  1. We verify payment and inventory (same day or next business day)
  2. We forward your order to our fulfillment partner
  3. Your order ships and you receive tracking info within 24-48 hours

Processing does not include weekends or public holidays. If you order on Friday, processing begins Monday.

Order Confirmation Email: You'll receive an order confirmation within 2 hours of purchase with your order number.

Shipping Notification Email: You'll receive tracking information and estimated delivery date within 24-48 hours of dispatch.

3. Shipping Times by Region

Estimated delivery times are from dispatch date, not order date. We ship from local supplier warehouses in each region to ensure faster, more reliable delivery.

Standard Shipping (All Regions): 5-9 business days from dispatch

We offer the same reliable shipping timeline to:

  • 🇬🇧 United Kingdom
  • 🇺🇸 United States
  • 🇪🇺 European Union
  • 🇦🇺 Australia

All shipments are tracked via regional carriers:

  • UK: Royal Mail or DPD
  • US: USPS, UPS, or FedEx
  • EU: DHL, DPD, or local carriers
  • AUS: Australia Post or DHL

Note on Customs: EU and Australian shipments may experience delays due to customs clearance (additional 2-7 business days possible). See Section 7 for details.

These are estimates, not guarantees. Delays can occur due to carrier issues, weather, customs, or other factors beyond our control.

4. Tracking Your Order

Tracking Information: Every order includes a tracking number sent via email as soon as your package ships.

How to Track:

  • Check your shipping confirmation email for your tracking number
  • Visit the carrier's website (USPS, Royal Mail, DPD, FedEx, etc.) and enter your tracking number
  • You can also reply to your shipping email with questions

Real-Time Updates: Most carriers provide real-time tracking updates including:

  • Package in transit
  • Out for delivery
  • Delivery confirmation
  • Exception notices

Tracking Delays: Tracking may take 24-48 hours to update after dispatch.

5. Delivery & Receipt

Signature & Delivery Options:

  • High-value items (over £200) may require a signature
  • We cannot accommodate specific delivery time windows
  • Packages may be left in a safe place if you're not home (carrier's discretion)
  • Check your tracking for delivery instructions from the carrier

You Are Responsible For:

  • Providing an accurate delivery address
  • Being available to receive packages (or arranging alternative)
  • Inspecting packages upon arrival

Proof of Delivery: Once a package shows "Delivered" in tracking, it's the carrier's responsibility. We are not liable for packages lost after delivery confirmation.

6. Address Changes

Before Dispatch (within 24 hours): Contact us immediately at hello@neroaero.com if you need to change your delivery address. We'll do our best to update it before dispatch.

After Dispatch: Once your package has shipped, you must contact the carrier directly to redirect it. NeroAero cannot intercept packages in transit. Contact information will be in your tracking email.

7. International Shipping & Customs

EU, UK, and Non-US Customers

Import Duties & Taxes: You are responsible for any customs duties, import taxes, or VAT imposed by your country. These fees are:

  • Determined by your country's customs authority
  • NOT included in our product pricing or shipping
  • Paid directly to the carrier or customs agency upon delivery
  • Your responsibility to pay

Customs Delays: International shipments may be delayed by customs clearance, which can add 2-7 business days to delivery time.

Customs Declaration: All international packages include accurate customs declarations. Undeclared or misrepresented values are illegal and may result in package seizure.

Restricted Items: Some items may have import restrictions in certain countries. It is your responsibility to verify that your destination country allows import of the products you're ordering. NeroAero is not liable for packages seized or returned due to import restrictions.

VAT & Duties (EU Customers)

As of 2026, VAT is typically handled as follows:

  • Orders within EU: VAT may be applied at checkout or at delivery
  • Post-Brexit UK: Import VAT and duties apply to all shipments from the EU

Check your country's customs website for specific regulations.

8. Lost or Damaged Shipments

In Transit (Before Delivery)

If your tracking shows your package is lost or stuck:

  1. Contact the carrier first (they often can locate packages)
  2. If unresolved after 14 days, contact us at hello@neroaero.com
  3. Provide your order number and tracking information
  4. We'll file a claim with the carrier and send a replacement or refund

Timeline: Carrier claims typically take 15-30 days to resolve.

Damaged Upon Arrival

If your package arrives damaged:

  1. Take photos immediately showing external damage and contents
  2. Note any damage on the delivery receipt if the carrier requires it
  3. Contact us within 3 days at hello@neroaero.com with:
    • Order number
    • Tracking number
    • Photos of damage
  4. We'll arrange a replacement or refund

Important: Do not discard damaged packaging—keep it for carrier claims if needed.

Our Responsibility

NeroAero will:

  • File a claim with the carrier on your behalf
  • Provide a replacement or full refund once claim is approved
  • Cover return shipping for damaged items

We are not responsible for damage caused by carrier mishandling after dispatch, but we'll advocate for you with the carrier.

9. Undeliverable & Returned Packages

If a package is returned to us:

  • We'll notify you by email
  • You can arrange reshipment to a corrected address
  • Reshipment is free (one redelivery attempt)
  • If the package is returned a second time, you pay reshipment costs

Reasons packages are returned:

  • Incorrect address provided
  • Address no longer valid
  • Delivery refused by recipient
  • Customs clearance failure

10. Reshipping & Redelivery

Reshipping After Return: If your package is returned to us due to address issues, we'll ship it again to a corrected address at no cost (one attempt).

After One Redelivery Failure: If a package is returned a second time, you'll be responsible for reshipment costs, or we can process a refund instead.

11. Shipping to Military & PO Box Addresses

US Military Addresses (APO/FPO): We ship to military addresses. Use your APO address as the delivery address.

PO Boxes: We cannot ship to PO Boxes. Please provide a street address for delivery.

Residential Addresses: We deliver to residential and business addresses within our shipping regions.

12. Shipping Restrictions

We cannot ship:

  • To addresses outside our supported regions (UK, US, EU, AUS only)
  • To PO Boxes or commercial mailboxes
  • To addresses that don't meet carrier requirements
  • Hazardous materials or prohibited items

If you attempt to order to a restricted address, we'll contact you to update it before dispatch.

13. Carrier Information

Orders are shipped via:

  • UK: Royal Mail, DPD, Parcelforce
  • US: USPS, UPS, FedEx
  • EU: DHL, DPD, local carriers
  • Australia: Australia Post, DHL

You'll receive the specific carrier name and tracking number in your shipping email.

14. Shipping During Holidays & Peak Times

Holiday Closures: During peak periods (Christmas, major holidays), processing may take 3-5 business days instead of 2-3. We'll notify you if delays are expected.

Peak Season: November-December may see extended shipping times due to carrier volume.

15. Questions About Your Shipment

For questions about shipping:

  • Check your tracking email first — it has carrier contact info
  • Email us: hello@neroaero.com
  • Include: Order number, tracking number, and specific question
  • Response time: 24-48 business hours

16. Changes & Updates

We reserve the right to update this Shipping Policy at any time. Changes are effective immediately upon posting to the website. Continued use of our Service indicates acceptance of updated terms.

Need Help?

Email hello@neroaero.com with any shipping questions or concerns.

This Shipping Policy is provided for informational purposes and is incorporated into our Terms of Service.